工作内容/职位描述:
Report to Group Credit Control Manager
Objectives
Responsible for the collection of cash globally within the Group Credit Control team. The role will be working within a team containing three Group Credit Controllers based in Guangzhou, Beijing Shanghai, directly reporting to the Group Credit Manager based in Beijing.
Normal Job Tasks
• Responsible for designated debtor balances within the group
• Identifying and prioritising specific debtor accounts for collection
• Liaising with General Client Managers and finance staff globally to ensure debtor accounts are accurate, reconciled and account statements issued in a timely manner
• Collating and distribution of copy bill requests to clients.
• Producing and forwarding statement of accounts to clients
• Working on designated ad-hoc duties as required
任职要求:
Person Specification
• Must have a customer service focus
• Must be organised
• Excellent English communication skills
• Spoken and written fluent English a requirement, Mandarin and Cantonese beneficial
Technical Skills
Experience of Microsoft Word, Excel and Outlook. Experience of Arcs and Elite would be advantageous but not essential
Previous Experience
• Previous experience in a Finance Team or Credit Control or Customer Service
Role Analysis
• Proactive, team player and able to work on own initiative when required
• Flexible approach to a demanding and challenging role within a fast moving international group
• Problem solving attitude
• Ability to deal with change, learn/adapt to new systems
• Working to tight deadlines especially towards month end
• Contribute to the effectiveness of the Finance Team
• Remain calm, check everything thoroughly and be confident when come across people who are upset and uncooperative.
• Ability to build strong relationships with clients and establish a rapport based on trust and mutual respect.